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Refund Policy

Clear and transparent refund policy to ensure your satisfaction.

Last Updated: December 1, 2024

Refund Eligibility

Damaged Items

Full refund for products damaged during delivery

Wrong Items

Full refund if you receive incorrect products

Quality Issues

Refund for items not meeting quality standards

Order Cancellation

Full refund if order cancelled before preparation

Refund Process

Step 1: Contact support within 48 hours with order details and photos

Step 2: Our team reviews your request (typically within 24 hours)

Step 3: Once approved, refund initiated to original payment method

Step 4: Refund reflects in your account within 5-7 business days

Refund Timeline

UPI/Cards

5-7 business days

Wallet Payments

2-3 business days

Non-Refundable Items

  • • Perishable food items after delivery acceptance
  • • Customized or personalized bundles
  • • Items with broken seals or packaging
  • • Requests made after 48-hour window